GSD DevOps Engineer, Mexico

Date Posted : Jun 9, 2020, 12:11 PM

Ref. No.: GSD-DevOps/Mx

Company overview:

Software Group is a global technology company that is specialized in delivery channels and integration solutions for the financial sector. Founded in 2009 and headquartered in Sofia, Bulgaria, it currently serves a worldwide client base from 9 regional offices located in Australia, Bulgaria, Egypt, Ghana, India, Kenya, Mexico, the Philippines, and the USA. The company’s vision is to accelerate financial inclusion by creating cutting edge technology solutions. Some of the Software Group’s customers are organizations such as Bill & Melinda Gates Foundation, 7 out of the top 10 Microfinance networks, International Finance Corporation (IFC), Banco Agromercantil de Guatemala (BAM), Banco Agricola El Salvador, VisaNet Peru, and many others. The company currently employs over 300 professionals around the world that develop solutions aiming to improve the quality of life of millions of people worldwide.


Main responsibilities:

  • Install, configure, and support the company products, applications, and databases and offer technical consultations to clients.
  • Understand the technical architecture of the products and offer consultations to clients where appropriate.
  • Install systems for proactive application monitoring.
  • Automate the implementation of the software following the best practices and the guidelines by the manager (CI/CD).
  • Test and support the implementation of the company products to customers, including Continuous Integration, as well as company demo, tests, and other environments.
  • Organize the performance of the root cause analyses of the technical problems on the production environments of customers and work in a team for their resolution.
  • May support the so-called tribes (multidisciplinary software delivery teams) for the achievement of the project goals.
  • Participate in the 24/7 support: duties, distributed among the team in support to the Clients and multidisciplinary software delivery teams (“Tribes”).



  • 2+ years of relevant experience in the same or similar position.
  • Specific experience:
    • Work for software projects in a software company.
    • Work with a ticketing system (for example, Atlassian Jira)
    • Good practices (ITIL, Change Management, Incident Management, Problem Management)
    • General understanding of the business functions and industry specifics.
  • Technical knowledge about:
    • Linux and Windows
    • Docker
    • SQL
    • Networks
    • Virtualization and cloud technologies.
  • Personal skills: analytical and problem-solving skills, adaptiveness in а fast-changing environment, constructive approach and openness to dialogue, proactivity, communication skills, teamwork, prioritization skills, customer management skills, ability to act, and establish themselves as reliable experts in their work.
  • Willingness to work on shifts.
  • Willingness to travel.
  • Excellent PC literacy.
  • Fluency in English.


General Requirements for All SG Employees:

  • Must have a positive, get-it-done attitude and willingness to take on and contribute in any cross-functional areas the team needs at any given time
  • Must understand and buy into the core values, vision and mission of the company
  • Must have a drive for professional development and actively engage in team improvements
  • Must speak English fluently and have clear writing skills for communicating with customers and colleagues


By joining us you can:

  • Use your passion to make an impact and unleash your career with a purpose.
  • Increase the meaningful moments in your life by working for a company with proprietary products that drive digital transformation, boost financial inclusion, and improve the quality of life for millions of people.
  • Maximize your compensation by our regular salary review, annual bonus, and stock option programs.
  • Benefit from our Recognition program and Employee Referral program.
  • Feel safe with the additional health insurance.
  • Enjoy a work-life balance with 25 days of paid leave, flexible working time, and work from home.
  • Discover the exotic destinations where our customers operate.
  • Enrich your world with the new friends you will find in the amazing fun-loving and multicultural environment of our company.

Why Software Group?

  • You are looking for an employer that is a trusted and recognized global technology partner.
  • You want to take pride in working for a company with Bulgarian origin and worldwide presence.
  • You care to make an impact on financial inclusion and help people improve their lives.
  • Your professional goals lead you to your next planned career step in a team where everyone benefits from the passion for innovation, technologies, digitalization, continuous improvement, collaboration, and fun.
  • You appreciate getting recognized and well-rewarded for your achievements and maximizing them in our team.


Should you be interested in working with us based on the above, then please send your CV in English. References are highly valued.


All applications will be treated strictly confidential. Only short-listed candidates will be contacted. Software Group is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.

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