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IT Ops Technical Support

Date Posted : May 23, 2019, 00:00 AM

Ref. No.: ITOTS, Sf

Main responsibilities:

  • Install and maintain computers in the company domain;
  • Install and configure peripheral devices like printers, scanners, etc.;
  • Troubleshoot internal issues
  • Responsible for implementation and maintenance of policy to ensure business continuity for critical company systems and tools;
  • Share knowledge with the other members of the team;
  • Responsible for network infrastructure:
  • Configure edge and zone routers and firewalls;
  • Set up new site-to-site VPNs and monitoring and debugging existing connections;
  • Configure internal network switches and VLANs.
  • Fulfill employee requirements that follows the company IT policy;
  • Perform basic hardware maintenance;
  • Test network cables;
  • Replace any cables when needed;
  • Perform initial diagnostics to determine if warranty service is required;
  • Administer company DB servers and client DB servers on request;
  • Help customers with certificates - creating requests, generation and implementation;
  • Maintain cloud environments for Internal and Client systems hosting;
  • Setup, configure and maintain monitoring for the deployed systems;
  • Maintain the company knowledge base related to deployment of new applications and resolutions for known issues;
  • Install and configure clients’ environments on request - onsite or offsite;     


  • University Degree
  • 2+ years relevant experience
  • Excellent communication skills
  • Excellent knowledge of OS installation and configuration - Windows, Linux
  • Excellent knowledge of network infrastructure.
  • Basic Knowledge of virtualization technologies.
  • Ability to efficiently communicate technical concepts
  • Ability to work quickly and calmly to resolve technical issues
  • Ability to learn fast and to cope with fast changing environments
  • Desire to learn new things and perform technology researches
  • B1 or higher level in English
  • Ability to work in team
  • Result-oriented and effective 

General Requirements for All SG Employees:

  • Must have a positive, get-done attitude and willingness to take on and contribute in any cross-functional areas the team needs at any given time
  • Must understand and buy into the core values, vision and mission of the company
  • Must have a drive for professional development and actively engage in team improvements
  • Must speak English fluently and have clear writing skills for communicating with customers and colleagues
Should you be interested in working with us based on the above, then please send your CV in English. References are highly valued.
All applications will be treated strictly confidential. Only short-listed candidates will be contacted.
Software Group is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis.
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