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Technical Support Engineer (2nd level support), Chennai

Ref. No.: L2/Ch

Tasks and Responsibilities:

  • Maintain cloud environments for Internal and Client systems hosting

  • Set up, configure and maintain monitoring for the deployed systems

  • Maintain the company knowledge base, related to deployment of new applications and resolutions for known issues

  • Write internal administration guides for the applications and train the L1 staff in case new deployment processes are introduced

  • Install and configure clients’ environments on request - onsite or offsite

  • Perform advanced investigation of issues including:

    • Source code investigation

    • Network troubleshooting

    • Root cause analysis

    • Configuration changes

    • Collecting of additional information for L3 escalation

  • Administer company DB servers and client DB servers on request

  • Help customers with certificates - creating requests, generation and implementation


  • University Degree

  • Two or more years of relevant experience

  • Excellent knowledge of OS installation and configuration - Windows, Linux

  • Ability to read and understand programming languages - JavaScript, Java, T-SQL

  • Ability to effectively communicate technical concepts

  • Ability to work efficiently and calmly to resolve technical issues

  • Ability to learn fast and to cope with fast changing environments

  • Desire to learn new things and perform technology researches

  • The following will be an advantage:

    • Atlassian JIRA Service Desk experience

    • Experience with Azure

    • Experience with monitoring tools

    • Some hands on experience with Shell or Perl scripting and SQL queries

    • General understanding of business functions and industry specifics

  • Excellent communication skills

  • Results-oriented and effective

  • Team player

General Requirements for All SG Employees:

  • Must have a positive, get-done attitude and willingness to take on and contribute in any cross-functional areas the team needs at any given time

  • Must understand and buy into the core values, vision and mission of the company

  • Must have a drive for professional development and actively engage in team improvements

  • Must speak English fluently and have clear writing skills for communicating with customers and colleagues

Should you be interested in working with us based on the above, then please send your CV in English. References are highly valued.

All applications will be treated strictly confidential. Only short-listed candidates will be contacted.

Software Group is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

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