How to Win with Agency Banking? Best Practices and Overlooked Benefits

Join this session to learn the key ingredients for growing and managing a successful Agent Network. We will advise you how to start with Agency Banking, what best practices to follow and how to avoid the common pitfalls. We will also help you discover some unconventional ways to look at the benefits of building your own agent network.

What you will learn in this webinar:
  • 10 Best Practices for Growing and Managing a Successful Agent Network - such as considering agency as part of a wider business strategy; balancing Tech and Touch; prioritizing agent support, and more.
  • 6 Overlooked Benefits of Agency Banking - additional opportunities that can be realized via agency banking.

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This is the second session in our webinar series “Agency Banking from A to Z”. The series empowers business leaders and digital channel managers of financial institutions with the best practices they need to build a successful agency banking model. Starting from the basics, through lessons learnt, to real-life success stories - all based on Software Group’s 10-year experience deploying Agency solutions in more than 15 countries.


Bernice KubebeaBernice Kubebea is a solution architect for enterprise applications and digital channels with over 15 years’ experience in the financial services industry. She has worked with banks in Africa and Asia to define their technology architectures, develop innovations across digital channels as well as successful delivery of core banking systems. She is currently a business solution architect for software group which is a global technology company specialized in digitalization and integration solutions for institutions that provide financial services.

Josephine Njoroge
Josephine Njoroge
is a Product Manager for Agency Banking channel at Software Group. She has 8 years of business/project experience in Sub-Saharan Africa, in delivering digital solutions for banks, micro-finance, SACCOs, and financial inclusion sector.

Watch on demand

SG Webinar Series

Agency Banking from A to Z

Don't miss out the other webinars in the series:

The 4 W’s of Agency Banking: What, Why, Who and When?

Real-life Agency Banking Success Stories