Real-life Agency Banking Success Stories

Hear Software Group's customers’ first-hand experience implementing Agency Banking solutions in their financial institution. Fidelity Bank Ghana and Unaitas share practical thoughts how they approached the agency channel, what worked well and how they managed the agency banking initiative internally and externally.

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What you will learn in this webinar:

1. Fidelity Bank Ghana’s Agency Banking Journey

Fidelity Bank is a Tier 1 bank in Ghana, which laid the foundation of the inclusive finance in the country. The market wide branch-led universal banking model had a very high cost to serve, limiting rapid expansion into unreached communities. This is one of the reasons agency banking became a key channel in the bank’s strategy.

What were Fidelity Bank Ghana's key considerations when implementing agency banking and what were the results?

Speaker: Alfred Paha, Agent Network Manager at Fidelity Bank

2. The Agency Banking Journey of Unaitas

Unaitas is a deposit taking Savings and Credit Cooperative (SACCO) organization in Kenya, licensed under the SACCO Societies Act, 2012. Their mission is to transform lives through the provision of socio-economic solutions. Unaitas' agency banking project was initiated in 2017 and fully implemented in 2018. Currently, Unaitas has over 600 agents, strategically located in 11 counties across Kenya. 

What is Unaitas' agency banking story, what are their ambitions and what has been the impact of agency banking?

Speaker: Lewis Kuria, Head of Personal Banking at Unaitas
This is the third session in our webinar series “Agency Banking from A to Z”, based on Software Group’s 10-year experience deploying Agency solutions in more than 15 countries.


Connor Hanan
Connor Hanan
 is the CEO of Software Group Africa. He has over 11 years of experience with FSPs, and is a seasoned professional in Investor/Client Relations as a Director of operations with a specific focus on strategic organizational development.


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SG Webinar Series

Agency Banking from A to Z

Don't miss out the other webinars in the series:

The 4 W’s of Agency Banking: What, Why, Who and When?

How to Win with Agency Banking? Best Practices and Overlooked Benefits