The 4 W’s of Agency Banking: What, Why, Who and When?

The "Agency Banking from A to Z" webinar series empowers business leaders and digital channel managers of financial institutions with the best practices they need to build a successful agency banking model. Starting from the basics, through lessons learnt, to real-life success stories - hear the insights based on Software Group’s 10-year experience deploying Agency solutions in more than 15 countries.

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Agency banking has been a critical channel for financial institutions in remote, underserved markets where human touch is still appreciated. 

One of the reasons for its success is its convenience - agents serve as a local sales point for customers beyond banking and operation hours. The channel also provides customers with a chance to make small-value transactions that encourage savings and in effect drive financial inclusion.

Initially started as an extension of banking services, Agency Banking has been evolving driven by changes in regulations, technology and customer demands, expanding agents’ portfolio beyond basic cash in/out into customer onboarding, digital loans and more.

The first webinar in this series will give you a deeper understanding of:
  • What is Agency Banking?
  • Why is it a powerful financial service distribution channel for driving growth?
  • Who are the actors and how do they interact with each other?
  • When you should consider adopting Agency?


Bernice KubebeaBernice Kubebea is a solution architect for enterprise applications and digital channels with over 15 years’ experience in the financial services industry. She has worked with banks in Africa and Asia to define their technology architectures, develop innovations across digital channels as well as successful delivery of core banking systems. She is currently a business solution architect for software group which is a global technology company specialized in digitalization and integration solutions for institutions that provide financial services.

Josephine Njoroge
Josephine Njoroge
is a Product Manager for Agency Banking channel at Software Group. She has 8 years of business/project experience in Sub-Saharan Africa, in delivering digital solutions for banks, micro-finance, SACCOs, and financial inclusion sector.

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SG Webinar Series

Agency Banking from A to Z

Don't miss out the other webinars in the series:

How to Win with Agency Banking? Best Practices and Overlooked Benefits

Real-life Agency Banking Success Stories